A Video – Uverse is the Satan spawn of AT&T – TWO DIFFERENT COMPANIES

January 25th, 2012 Filed under: ATT Customer Service — Customer Service Author

Thought you guys might like this one




Author’s Description:

If you thought AT&T had the worst customer service on the planet you haven’t seen anything until you’ve ordered AT&T and Uverse are NOT THE SAME For whatever reason, their CSR’s are pushing customers to upgrade from their DSL service to If you want to make your life a living fkg HELL then let them do What they DO NOT tell you is: AT&T and Uverse are NOT the same AT&T technicians are trained only to install/repair AT&T phone and DSL AT&T technicians are NOT trained to install/repair Uverse is a separate company w/separate technicians that don’t know jack shit about AT&T They are only trained to install their If you order Uverse they are supposed to make sure it is working before they disconnect your THEY WILL NOT DO THIS!!! Dealing with Uverse is such a horrendous experience that when you finally speak to an AT&T rep or tech you feel like you won the YES! Uverse is so horrible that they make AT&T look like angels sent from They disconnected my landline & my DSL and never bothered to make sure the new technology was They sent an AT&T technician to repair my phone but he could do nothing about my The Uverse techs told the Orders dept “we can’t find the This is the outside box where they install needs to be The address on the Uverse order was I’ve had AT&T at this address for over 10 After 100+ hours on the phone, 5 technicians and 14


Tech

Tagged with: Satanic spawn, AT&T, Uverse, hell



This video has had 37 views and is 361 seconds in length


Cool Video – Brad Rex: Ten Steps to Dramatically Improve a Company’s Customer Service.

January 21st, 2012 Filed under: Healthcare Customer Service — Customer Service Author

I think you guys will like this video. Give it a watch and let me know what you think




Author’s Description:

The healthcare sector is a key area where Lean Six Sigma processes are making a tremendous Healthcare organizations are focused upon improving processes that generate bottom line contributions, such as revenue enhancement and reduced waste through the adoption of these and other quality improvement WCBF’s 10th annual Lean Six Sigma and Process Improvement in Healthcare Summit has an unparalleled array of top keynote speakers, visionaries and industry practitioners who will share their experiences and enable Summit attendees to achieve organizational excellence, meet the demands of government initiated healthcare reforms and improve the quality of care for the 21st century patient or healthcare


Travel

Tagged with: Lean Manufacturing, Process Improvement, Six Sigma, Healthcare, Conference, Summit, Lean, Keynote Speakers, Patient, New Orleans, LA, Workshop, Leadership, WCBF, Network, Joe Guarisco, Robert Lancey, David Stoltz, Janice Kishner, Deanna Willis, Airica Steed, Ninfa Saunders, Gregory Stock, Karen Feinstein, Richard Davis



This video has had 11 views and is 619 seconds in length