<?xml version="1.0" encoding="UTF-8"?>
<!-- generator="wordpress/2.0.3" -->
<rss version="2.0" 
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	>

<channel>
	<title>The Customer Service Helper</title>
	<link>http://www.customerservicehelper.com</link>
	<description>Helping Customer Service Representatives Serve Their Customers Better</description>
	<pubDate>Thu, 20 Nov 2008 14:50:55 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.0.3</generator>
	<language>en</language>
			<item>
		<title>CRM Solutions - Help Your Company</title>
		<link>http://www.customerservicehelper.com/2008/11/20/crm-solutions-help-your-company/</link>
		<comments>http://www.customerservicehelper.com/2008/11/20/crm-solutions-help-your-company/#comments</comments>
		<pubDate>Thu, 20 Nov 2008 14:50:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/20/crm-solutions-help-your-company/</guid>
		<description><![CDATA[Choosing a CRM solution that is functional as well as cost effective can be very challenging especially if you are on the lookout for small business CRM solutions. Read on to see how you can choose the best online CRM software for your company despite the baffling array of CRM solutions available in the market. [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/20/crm-solutions-help-your-company/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>Emotionally Intelligent Customer Service</title>
		<link>http://www.customerservicehelper.com/2008/11/18/emotionally-intelligent-customer-service/</link>
		<comments>http://www.customerservicehelper.com/2008/11/18/emotionally-intelligent-customer-service/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 14:55:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/18/emotionally-intelligent-customer-service/</guid>
		<description><![CDATA[It&#8217;s important that your customer service representatives respond appropriately to your customer&#8217;s emotional needs, as well as getting the process steps correct, but it is equally critical  representatives maintain their emotional composure.
Obviously the airlines are not known for great service. With a few notable exceptions, the airline industry is an embarrassing throwback to the [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/18/emotionally-intelligent-customer-service/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>Is Your Service Center Emotionally Ready?</title>
		<link>http://www.customerservicehelper.com/2008/11/16/is-your-service-center-emotionally-ready/</link>
		<comments>http://www.customerservicehelper.com/2008/11/16/is-your-service-center-emotionally-ready/#comments</comments>
		<pubDate>Sun, 16 Nov 2008 14:52:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/16/is-your-service-center-emotionally-ready/</guid>
		<description><![CDATA[Extensive research at global brand leaders validates a basic truth about contact centers:  the emotional content of the service interaction is as critical as the problem resolution. Extraordinary levels of customer loyalty are only achieved when the customer&#8217;s need for both emotional resonance and procedural redress are successfully balanced.
Customers rate each element of a [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/16/is-your-service-center-emotionally-ready/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>The Non-Psychic Disadvantage of a Customer Service Representative</title>
		<link>http://www.customerservicehelper.com/2008/11/14/the-non-psychic-disadvantage-of-a-customer-service-representative/</link>
		<comments>http://www.customerservicehelper.com/2008/11/14/the-non-psychic-disadvantage-of-a-customer-service-representative/#comments</comments>
		<pubDate>Fri, 14 Nov 2008 14:50:56 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/14/the-non-psychic-disadvantage-of-a-customer-service-representative/</guid>
		<description><![CDATA[Here are some tips I find very useful when dealing with Customer Service, whether in person, or by phone:
Good Customer Service does take two people. One, knowing what service they want, and the CSR knowing what YOU want. Do not assume that a CSR knows what you&#8217;re there for or knows why you are calling.
Be [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/14/the-non-psychic-disadvantage-of-a-customer-service-representative/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>Building a Customer Database - 5 Simple Ways Without Having to Use Any Technology!</title>
		<link>http://www.customerservicehelper.com/2008/11/12/building-a-customer-database-5-simple-ways-without-having-to-use-any-technology/</link>
		<comments>http://www.customerservicehelper.com/2008/11/12/building-a-customer-database-5-simple-ways-without-having-to-use-any-technology/#comments</comments>
		<pubDate>Wed, 12 Nov 2008 14:50:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/12/building-a-customer-database-5-simple-ways-without-having-to-use-any-technology/</guid>
		<description><![CDATA[What would your business be like if you had a waiting list of clients?
No pressure of unpaid bills. The lovely relaxed thought of knowing exactly what income you are going to generate each and every month.
I know when I first started out, the novelty of being my own boss wore off very quickly when I [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/12/building-a-customer-database-5-simple-ways-without-having-to-use-any-technology/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>Why Customer Service is So Bad</title>
		<link>http://www.customerservicehelper.com/2008/11/11/why-customer-service-is-so-bad/</link>
		<comments>http://www.customerservicehelper.com/2008/11/11/why-customer-service-is-so-bad/#comments</comments>
		<pubDate>Tue, 11 Nov 2008 14:51:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/11/why-customer-service-is-so-bad/</guid>
		<description><![CDATA[We all frequent a lot of businesses; most have so-so customer service at best. (But not if you hear their advertising! Customer service is always outstanding!) We&#8217;ve become used to clerks who seem put out if they actually have to help us, and we even find ourselves feeling bad if we have to ask for [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/11/why-customer-service-is-so-bad/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>What is a Customer For Life?</title>
		<link>http://www.customerservicehelper.com/2008/11/10/what-is-a-customer-for-life/</link>
		<comments>http://www.customerservicehelper.com/2008/11/10/what-is-a-customer-for-life/#comments</comments>
		<pubDate>Mon, 10 Nov 2008 14:50:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/10/what-is-a-customer-for-life/</guid>
		<description><![CDATA[Here are some of the traits that customers for life have.
Do your customers fall into this group?
1.    A customer who knows who you are.
2.    A customer who knows that you know who they are.
3.    A customer who tells others about you.
4.    A customer [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/10/what-is-a-customer-for-life/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>Mortgage Borrowers Are Paying For Customer Service</title>
		<link>http://www.customerservicehelper.com/2008/11/09/mortgage-borrowers-are-paying-for-customer-service/</link>
		<comments>http://www.customerservicehelper.com/2008/11/09/mortgage-borrowers-are-paying-for-customer-service/#comments</comments>
		<pubDate>Sun, 09 Nov 2008 14:50:29 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/09/mortgage-borrowers-are-paying-for-customer-service/</guid>
		<description><![CDATA[Many Loan Officers across the country are facing the most difficult financial times of their careers. With the number of qualified borrowers shrinking due to more conservative credit standards the level of competition for those borrowers has become fierce between loan officers. In many cases a loan officer will just cut a deal all the [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/09/mortgage-borrowers-are-paying-for-customer-service/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>Working As a Customer Service Representative</title>
		<link>http://www.customerservicehelper.com/2008/11/08/working-as-a-customer-service-representative/</link>
		<comments>http://www.customerservicehelper.com/2008/11/08/working-as-a-customer-service-representative/#comments</comments>
		<pubDate>Sat, 08 Nov 2008 14:53:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/08/working-as-a-customer-service-representative/</guid>
		<description><![CDATA[When I first moved to the small town of Belleville, Ont. from the big city of Toronto I was quite taken back by the small size of the town and the lack of job opportunities. For the first few months I became quite distressed until I happened upon a job where I could deal with [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/08/working-as-a-customer-service-representative/feed/</wfw:commentRSS>
		</item>
		<item>
		<title>One Personal Banker&#8217;s Three-Step Process For Dealing With Irate Customers</title>
		<link>http://www.customerservicehelper.com/2008/11/06/one-personal-bankers-three-step-process-for-dealing-with-irate-customers/</link>
		<comments>http://www.customerservicehelper.com/2008/11/06/one-personal-bankers-three-step-process-for-dealing-with-irate-customers/#comments</comments>
		<pubDate>Thu, 06 Nov 2008 14:48:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
	<category></category>
		<guid isPermaLink="false">http://www.customerservicehelper.com/2008/11/06/one-personal-bankers-three-step-process-for-dealing-with-irate-customers/</guid>
		<description><![CDATA[I&#8217;ve been in the banking and credit union profession for more than thirty years. Believe me, I&#8217;ve handled enough enraged customers to last me two lifetimes. None of us likes to work with seething customers foaming at the mouth. But they&#8217;re a part of the business landscape, and we must deal with them.
For this article, [...]]]></description>
		<wfw:commentRSS>http://www.customerservicehelper.com/2008/11/06/one-personal-bankers-three-step-process-for-dealing-with-irate-customers/feed/</wfw:commentRSS>
		</item>
	</channel>
</rss>
