Customer Service is Essential For Your Success
May 4th, 2010 Filed under: Uncategorized — Customer Service Author
This may strike a cord, but extremely important to keep in mind. Whether you have an online or offline business, how business friendly are you?
What do I mean by this question? In any business it is important to make it possible for your clients and prospective clients to contact you. If they have questions or concerns, do they simply get a recording or do they reach a ‘live’ person?Nothing is more aggravating then reaching a recording that doesn’t guide the person to an answer or a ‘live’ person. Unfortunately many large companies follow this practice and they are then left with disgruntled folks. This is not what we want in our businesses, so let’s make it easy for folks to contact you or find answers to questions they may encounter.
Do you sell products or services? If so, you want to be sure that your prospective client or customer is lead through a process that will be completely understood. Make the transaction one that is smooth for the customer. Do you accept all forms of payment? Please make this clear as well. As you may or may not know I recently experienced a sad situation where a particular credit card was not accepted and neither were personal checks. Be sure to make the transaction process one that is completely explained in order to have happy and satisfied customers.
Remember, happy clients or customers will lead to positive referrals, which are always welcome in any business. Customer service is essential in any and all businesses…are you providing the best you can to your clients?
Carrie Wilkerson is the voice of experience. From corporate life to teaching high school to direct sales, she has ‘been there and done that’ professionally and personally. An ‘overnight mom’ to 2 toddlers through adoption, her priorities instantly changed and so did her workplace. She’s now built several businesses and coached others to do the same while overcoming extreme debt, losing 110lbs and having 2 more children, for a total of 4 children, ages infant through 12!
As ‘The Barefoot Executive’, Carrie and her network of experts have quickly become the definite resource for helping women achieve extra income and career goals while working from home. Visit http://thebossmovie.com
