Comments for Customer Service Helper

Comment on How to Interpret and Discuss Motel Scorecard Results by Ideammatuef

Sun, 14 Feb 2010 08:33:09 +0000

Hey, just want to say hi. I’m new here.

Comment on Break the Mold in the Service Industry - Create a Sense of Mission Which Drives the Company by Blackberry Malaysia

Fri, 24 Jul 2009 02:45:27 +0000

Thanks for the interesting article

Comment on Way to Get Your Needs Resolved When Calling a Call Center by Lyn Wooten

Sun, 19 Jul 2009 22:26:59 +0000

I have enjoyed your fresh approach.

Comment on Sell the Experience and Get Your Customers Excited About Doing Business With You by Handheld Barcode Scanner Guy

Sun, 19 Jul 2009 03:27:47 +0000

Some good points there. Organisation is also key to good experience and customer satisfaction and this starts by making sure your logistics are sound!

Comment on Why Customer Service is NOT Enough by Karen Benson

Sat, 18 Jul 2009 23:17:16 +0000

You have got to be kidding about USAA. As a customer since the late 1970’s their formerly outstanding customer service has gone downhill year after year for about the last decade. I was rear-ended on the freeway two years ago and spent over a year getting a settlement from USAA, in the meantime dealt with ongoing intimidation and bad faith on their part (second accident in my life, neither one my fault, and I’ve had a driver’s license for 35 years.USAA for about the 100th time I’m telling you it’s not my fault I got rear-ended and I just wanted my car and my neck to be repaired. Latest: I moved and changed my address with a phone call but was told months later that “that isn’t enough to change your policies”. Was it not possible to tell me at that time that there was something else I needed to do? Or when I sold my house and notified them of the closing date they did not manage to stop my homeowner’s policy but didn’t tell me until I called them a second time to see why they were still taking money from me that I had to stop it AFTER the closing, and the person I spoke with on the phone BEFORE the closing couldn’t actually put the closing date into the computer? I agree with you however on the issue of customer service. Most people would rather save a few dollars and go with the company who provides indifferent customer service. (I’m guessing that the rental car company is a case in point?)(And perhaps my loyalty to USAA despite the fact that it’s a bad relationship?)

Comment on Making Clients For Life by Urszula

Tue, 14 Jul 2009 13:07:12 +0000

Hi Dan,

Thank you for your comment on the Printing-T-Shirts.co.uk. I’ve enjoyed your articles too.

Regards

Comment on Good Customer Service Skills by Lori

Thu, 02 Jul 2009 12:00:34 +0000

Hello,

Please reciprocate being added to your blogroll as requested by you.

Comment on Customer Appreciation - Relationship Builders by Lydia Hardesty

Fri, 19 Jun 2009 10:33:38 +0000

Thanks Dan for reminding us all just how important it is to extend our appreciation to our customers on a consistent basis! It not only gives them more support but also creates more fullfillment within ourselves

Comment on What Would a Customer Service Professional Do? They Take the Time to Respond by Imvigo

Mon, 15 Jun 2009 05:40:50 +0000

Hi,

Thanks for visiting my site GetRichResources.Com.

Keep up the good work and all the best.

Comment on How to Increase IT Help Desk Customer Satisfaction and IT Help Desk Performance by dani

Thu, 11 Jun 2009 03:06:42 +0000

Thanks for visisitng my blog Dan.
I like this article too, coz i’m working as an IT support in a consumer goods manufacture.