Thursday, December 29th, 2011
Customer relationship management – or CRM for short – has long been championed as something all businesses should engage in. But what exactly is it and what is its value? This article looks at different aspects of CRM, including CRM software, in order to determine just why it is considered ...
Posted in Customer Service Tips | No Comments »
Thursday, November 3rd, 2011
With angry and frustrated customers wanting quick and satisfying results to an array of service problems or product defects, the burden usually falls on the shoulders of customer service representatives. The customer care team is the company’s first line of defense and unfortunately often the lowest paid people in an ...
Posted in Customer Service Tips | No Comments »
